User and Service Templates

A list (names) of currently configured templates, including the Default. The list contains MiVoice Business templates (pre-7.0 and 7.0 and up) and (if MiVoice Business is sharing data with a MiCollab server) MiCollab templates. The name of the selected template and the associated sub-elements (User or Services, or both) are displayed in a tree-format in the lower section of this form.

To change the template's name: click the Name field, delete the current name (or click x to clear the box), enter the new name, then click Save.

NOTES

• Clicking the user's or service's element opens the appropriate Field Details, allowing you to modify an existing template. You can also add or delete a User, Phone Service, or Voicemail for an existing template.

• You cannot copy a template that includes MiCollab service(s).

Default

Roles associated with each listed template.

Click x to clear the field, then enter a unique name for the new template (maximum 63 characters) and click Save. If you wish to abort the operation at any time before saving, click the Cancel button.

The newly created template is selected and its elements are displayed in a tree-format in the lower section of the form. You can access and update any field value for the new template by clicking the associated User, Phone Service, or Voicemail element. You can also add or delete the User, Phone Service or Voicemail. See Field Details.

NOTES

• When the system is first installed, a single template named "Default" is created. You can update the field values for this template, but you cannot add or delete the user or phone service and you cannot rename or delete the template; however, you can delete the Voicemail option.

• This field is not case sensitive. This means that "Engineer" and "ENGINEER" are identical template names.

New Template

Type the user's last name (a maximum of 64 bytes). This name is associated with the directory number in the  Telephone Directory form and stored in the User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository. This name is displayed when the Multilingual Name Display feature is enabled. For the template, enter a partial string such as a leading characters of the last name.

NOTES

• This field and the First Name field support UTF-8 encoded characters. UTF-8 is a multilingual character set that allows you to enter letters and special characters from a wide range of alphabets including Cyrillic, Arabic, and Chinese.

• For users associated with the MiCollab Speech Auto Attendant (SAA) service, this field cannot be blank or contain any UTF-8 encoded characters.

• In a mixed network of MCD 5.0 and earlier systems, UTF-8 characters distributed to the earlier systems will display correctly when viewed from the System Administration Tool on MCD 5.0 systems. However, records containing the characters will be read-only to the tool on earlier systems.

• The Directory Name field under Service Profile supports ASCII characters only (up to 20, excluding comma). Since the field is auto-filled with data from the Last and First Name fields, any UTF-8 characters in them will not display and are instead converted to the closest matching ASCII character. If no match exists, a hyphen is substituted. When the Last and First Name fields are changed, the Directory Name field is automatically updated, but NOT vice versa. However, once the Directory Name is manually changed and does not match the First/Last Name fields, changes to the First/Last Name fields no longer affect the Directory Name field.

• If the last/first name combination is longer than 20 characters (excluding comma), truncated version is displayed in the Directory Name field (truncated from right to left, starting with the first name). No indication is provided that the name has been truncated. If the last name is 20 characters or more, the first name does not display and the last name, if longer than 20 characters, is truncated. If the last name is shorter than 20 characters, the remaining space available is used for full or truncated version of the first name

Directory Names are displayed on endpoints when the Multilingual Name Display feature is disabled.

• With the Multilingual Name Display enabled, the full First/Last Name combination is displayed on supported devices. If there is not enough space, the first character of the First Name and the Last Name are displayed. If this combination is still too long, the last name is truncated from right to left until it fits on the display. If there is no room for at least four characters, no name will be displayed.

Blank

Type the user's first name (a maximum of 64 bytes). This name is associated with the directory number in the Telephone Directory form and stored in the User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository. If space allows, this name, together with the Last Name, is displayed when the Multilingual Name Display feature is enabled. For the template, enter a partial string such as a leading characters of the first name.

Blank

Type the name of the department with which the user is associated in Telephone Directory (for example, Sales). The name can be a maximum of 64 characters but only the first 10 are sent out on PRI and SIP trunks. Optional field.

Blank

Type a name of up to 10 characters that identifies the location of the user device (for example, Tom's desk). Optional field.

Blank

Select the language to display on the Desktop Tool interface.

NOTE: If MiVoice Business is sharing user data  with a MiCollab system, user updates that you make on this platform are also made on the MiCollab system. If you create a user with a language that is not supported on MiCollab, US English (system default) is applied to the MiCollab user entry.

English

Indicates whether user and service data is updated from a directory server when Integrated Directory Services (IDS) is implemented. To enable IDS management, select the box; to disable IDS management, clear the box. If the feature is disabled, you must manually update user and service and data even if IDS is implemented.

Selected

Enter the unique primary email address for the user. For the template, enter a partial string such @mitel.com.

Blank

Select the user's prime phone service from the drop-down list of all services currently associated with this user.

Phone Service

Indicates whether the Desktop Admin Access is enabled for the user. Select the box to enable Desktop Admin access, or clear it to disable Desktop Admin access.

NOTE: Before you can enable this feature, you must first type the user's name on Profile tab.

Enabled

Displays the user's unique Login ID using the last name and first initial of the first name specified in the names field above. The Login ID is up to 20 characters in length.

NOTE: If you are importing users, do not enable Desktop Tool Access for users who share the same last name and the same first initial as other users in the Import Spreadsheet. If you enable Desktop Tool Access for multiple users with identical system-generated Login IDs, the system accepts only the first of the identical Login IDs as valid, and generates errors for the other users. You must manually enable Desktop Tool Access for these users, to ensure that their Login IDs are unique. For example, assume you attempt to import a Desktop Tool user profile for Jack Smith, followed by a profile for Jennifer Lee Smith:

1. The system accepts "smithj" as a valid Login ID for Jack Smith (the first user imported).

2. The system rejects "smithj" for Jennifer Lee Smith as invalid, since that profile is now assigned to Jack Smith, who you imported to the system first.

3. You must manually enable Desktop Tool Access and enter a unique Login ID for Jennifer Lee Smith (for example, "smithjl" or "smithjen").

Blank

Specify the user's initial access password. Passwords are case-sensitive and may contain up to 8 alphanumeric characters. The password is displayed as asterisks for privacy reasons. If you have imported user data and set the user's Desktop Tool Access to Yes, the default password is the user's Directory Number (DN).

Blank

Re-enter the user's Password to confirm.

Blank

Type a unique name of up to 64 characters that identifies the service (for example, Desk Phone).

Phone Service

Type the user's telephone directory name (up to 21 characters, including spaces).

Blank

Select Yes to indicate that this name is the prime name; select No or leave the Name field blank to indicate that the name is not the prime name.

Only one name may be prime for an extension. The system ignores this setting if the Telephone Number field is blank. The first name entered in the Telephone Directory for any extension is the prime name, unless this option is used to specifically designate an alternate user of the directory number as the prime name.

No

Select Yes to indicate that the associated telephone number is to be a private extension. A private extension number will not appear on display sets during call processing.

The following types of telephone numbers cannot be made private:

• Non-prime key line appearances

• Modem and modem groups

• System speed calls.

No

Select Yes to create a Hot Desking user or select No to create a standard User and Device.

Not Selected

For a standard user and device, select the user's device type from the drop down list. The default value is 6920 IP.

NOTES

• In the MiVoice Business Release 9.0 or later, unsupported devices are listed under the  Unsupported Devices section within the drop-down list. The system allows you to create a template using an unsupported device and allows you to attach this template to a user role. However, the Device Type drop-down list defaults to No Device when adding a new user or a phone service using a role with an unsupported device.

• To display this field, you must set the Hot Desking User to No.

• Analog devices are added to this form with a default Circuit Descriptor Index 1. To add an analog device with another Circuit Descriptor Index, use the Analog Sets form.

• You can change a phone's device type only within the category of devices to which it belongs. That is, you can change a Multiline IP device to a different Multiline IP device (for example, 5010 IP to 5020 IP), but you cannot change a Multiline IP device to an analog device type (for example, you can cannot change 5010 to Analog).

• For Container-based MiVoice Business (cMiVB), the 6970 IP Conference Phone is not supported.

• The "UC Endpoint" device type is used to provision unified communication clients such as the MiVoice Conference Unit and MiVoice Video Unit.

• For Single Line Phones, this field must be set to 'Generic SIP Phone'.

6920 IP

For a hot desking user, select the user's preferred hot desking device type from the drop down list. This device type overwrites the device type specified in MiCollab Server Manager (Applications > Users and Services > Phones > Preferred Set) and vice-versa.

NOTES

• To display this field, you must select the Hot Desking User box.

• Users can select their preferred hot desking device type from the Desktop Tool.

• If No Device is selected as the Preferred Device, the device is assigned 96 keys by default.

No Device

NOTE: See Assigning a Service Level to Records for information on changing the Service Level of a DN.

Full

System-generated, read-only field. Identifies the Home element for the IP device. When you add a new IP device, you add it to the local element. The local element is the device's home element.

Local

Cannot be templated.

Select this check box to specify the directory number as a local-only directory number in a cluster.

Not Selected

Select this check box to program the device as an ACD set.

NOTES

• To display this field, you must set the Hot Desking User to No.

• This field cannot be selected if the device is part of an ACD hunt group.

• This field cannot be selected while a Hot Desk User is logged into the device.

• If an ACD set has Hot Desk Login enabled in the Class of Service Options form, Hot Desk Login will fail.

• This field must be cleared before the Hot Desking User box can be updated.

Not Selected

Select this check box to designate a Hot Desking User as a Hot Desk ACD Agent.

NOTES

• To display this field, you must set the Hot Desking User to Yes.

• This field cannot be cleared if the user's set is part of an ACD hunt group.

• This field cannot be selected if the user is logged in to the device as a Hot Desking User.

• This field cannot be cleared or selected on an existing record.

• Effective MCD R4.1, an IP User License is required in addition to an ACD Active Agent License in order to access ACD hot desking functionality. Agents created prior to MCD R4.1 can obtain their IP User Licenses by logging in with their PIN. If login fails, it may be necessary to enable more IP User Licenses on the License and Option Selection form.

• Use the Locate IP_License to display a list of Hot Desk ACD Agents who have not yet obtained their IP User Licenses.

Not Selected

Select this check box to configure a Generic SIP Phone as a Single Line Phone: a full service device without any programmable keys that consumes a Single Line Users license instead of an IP User license.

NOTE: With this option selected, set the Device Type to 'Generic SIP Phone' and the Service Level to 'Full', and do not program any Keys. Keys are not supported on Single Line Phones.

Not Selected

Select a PKM to associate with the phone or select None. The field is disabled if the device type does not support PKM devices.

The PKM M695 is compatible with the 69xx series phones (excluding 6970, 6905, 6910).

None

Enter the MAC address (up to 17 characters) of the assigned IP device. This field is disabled if the device type is not an IP device.

NOTE: 5560 IPTs have master and slave components that you must configure as separate devices, each requires its own DN and MAC address. Ensure that you enter the master MAC address for the master DN (see Number above) and the slave MAC address for the slave DN. The master and slave addresses are printed on the base of the 5560 IPT. You must also associate the 5560 IPT's master and slave DNs in the 5560 IPT Master/Slave Association form. See Program 5560 IPTs for additional details.

Blank

If the device is an analog device, enter the device's PLID values beneath the labels Cab., Shelf, Slot, and Circ. Enter a maximum of 2 characters in each text box. Valid entries are

• Cab. - a number from 2 to 14

• Shelf - the digit 1 or 2

• Slot - a number from 1 to 12

• Circ. - a number from 1 to 16

This field is disabled if the device is an IP device.

Blank

Enter the CESID (Customer Emergency Service Identification) digits to send to the PSAP in the event of an emergency call. Up to 12 digits can be programmed. (CESID values do not apply to Hot Desk user DNs. The system uses the CESID associated with the hot desk set regardless of which profile— set or user—is active on the phone.)

NOTE: See Warning for important information regarding CESID length in a mixed release network.

Blank

Indicates the Class of Service (COS) assigned to the user when the system is in Day, Night 1, and Night 2 service. Enter a number between 1 and 64, or 1 and 110, depending on the system configuration.

1

Indicates the Class of Restriction (COR) assigned to the user when the system is in the three service modes—Day, Night 1, Night 2. Enter a number between 1 and 110.

1

Select "Yes" to enable External Hot Desk User  or External Hot Desk Agent functionality and consume an EHDU license. Use the License and Option Selection form to allocate new EHDU licenses.

No

Enter "9" or other prefix digit(s) required to dial out to the external hot desk device.

Blank

Enter the telephone number of the external hot desk device. Valid entries are digits 0-9, #, * and P for a pause.

NOTES

• The combined length of the external dialing prefix and external number cannot exceed 26.

• Pauses are typically required when the EHDU destination is on another vendor's PBX. The digits before the first “P” must be a complete ARS route that specifies either the number of digits to follow or a # to indicate the end of the dial string.

Blank

Indicates the maximum number of personal speedcall numbers that a user can program. Select a value from the drop down list.

Blank

Select the Zone Assignment method: Default or Manual. When Default is selected, the Zone ID doesn't have to be entered because the zone of the MiVoice Business system to which the set is registered is used.

If you selected Manual, you must enter the Zone ID in the Zone ID field.

NOTE: Always use Manual if this form is shared with a 3300 ICP Release 7.0 system.

Default

Enter the Zone ID in the range 1 to 999 for the associated IP device DN or click  to search for the Zone ID by its label (specified in the Network Zones form). Compression is not applicable to non-IP devices.

NOTE: The search icon is displayed only when the Zone Assignment Method is set to Manual.

1

Enter number, between 1 and 70, of the SIP Device Capabilities form assigned to any SIP devices associated with this user. For non-SIP devices this field is grayed out.

1

Enter a number, between 1 and 75, that references an entry in the Interconnect Restriction form.

Blank

Enter the number, between 1 and 64, of the set's tenant .

1 (landlord)

Select "Yes" to lock the softkeys to the default idle softkeys. This also locks the Graphical User Interface (GUI) template to three tabs high by eight tabs wide.

NOTE: Lock Default Configuration cannot be enabled on ACD agents.

No

Use this field to set the maximum number of call history records that can be stored for a set. Enter a number between 0 and 20.  

The default value for this field is set in the System Options form.

Select "Yes" to indicate that the associated extension is a non-busy extension; leave the entry at No to indicate that the set is a regular extension. A non-busy extension requires a COS that has the conference option enabled.

No

Enter a number between 1 and 255. See Call Coverage Services for more information.

1

Enter a passcode for the hot desk user, hot desk ACD agent, or Phone Lock feature. PIN length is device dependent and ranges from 0 to 8 digits on the 5604, 5607, and 5614 SIP Phones and 0 to 10 on other phones. Only digits (0 to 9) are permitted. The PIN code is masked for privacy.

Blank

Re-enter the user's PIN to confirm.

Enter a password for the SIP phone up to 26 ASCII characters including alphanumeric and special characters. The password is used by SIP for Registration authentication, Call authentication, and Subscription (MWI) authentication.

NOTES

• SIP Hot Desk Users are authenticated using the User PIN.

• On database restores and software upgrades the SIP Password field is populated with the User PIN associated with the user/device/template from the old database.

• Resilient users on pre-MCD 6.0 SP2 systems receive a blank SIP Password when synchronized by SDS to an MCD 6.0 SP2 or later system. No conversion of User PIN to SIP Password is done. SIP registration and calls will work but are not authenticated.

• If a 12.0 SP2 user is shared with a pre 12.0 SP2 system, the administrator should provision both the SIP Password and the User PIN with the same data. Only the User PIN will be shared with the older system. In this manner the SIP phone can be resilient on both systems (on the newer one it will use the SIP Password, on the older it will use the User PIN).

• You can also use the range programming function in the Multiline IP Sets form to provision multiple sets with a single strong password.

Blank

Re-enter the SIP password to confirm.

Set or reset the wireless PIN.

Blank

Re-enter the wireless PIN to confirm.

Select "Yes" to run licensed HTML applications on the specified device. HTML Infrastructure support is a licensed option enabled in the License and Option Selection form.

NOTE: HTML Applications are device specific and are available to the 5312, 5320/5320e, 5324, 5330/5330e, 5340/5340e, 5360 IP Phones unless noted otherwise below.

No

Select a customer-installed application to replace the device's standard user interface.

Blank

Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

Blank

Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

Blank

Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

Blank

Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.

Blank

Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.

Blank

Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.

Blank

Select the branding application (image file) to display on the device. Branding is supported on the 5330/5330e, 5340/5340, and 5360 IP Phones only.

See Phone Applications Update for information on file requirements.

Blank

Select the screen saver to display on the device. Screen Savers are supported on the 5330/5330, 5340/5340, and 5360 IP Phones only.

See Phone Applications Update for information on file requirements.

Blank

If you wish to use an existing key template, select this option and from the drop-down list, select the appropriate template.

Default - Keys

If you wish to create and use a new key template, select this option, type the name for the new key template and click the Save button.

NOTE In the MiVoice Business Release 9.0 or later, unsupported devices are listed under the  Unsupported Devices section within the drop-down list. The system allows you to create a template using an unsupported device. However, the Device Type drop-down list defaults to No Device when adding a new user or a service.

Not selected

Select this checkbox if you want the user's DN to be applied to the key.

Not selected

Displays digits in the range 1 to 192 depending on the number of programmable keys on the device.  Key 1 is reserved for the set's prime directory number. Key 2 is the lowermost programmable key.

• 1-2 (5603, 5604, 5607, 5613, 5614, 5624, 5634, 612, 622, 632, 650 Wireless Phones)

• 1 to 4 (6905 IP Phone)

• 1 to 6 (5505 SIP Phone)

• 1 to 6 (5302 SIP Phone)

• 1 to 7 (5010 IP Phone, 5215 IP Phone and 5215 IP Phone Dual Mode)

• 1 to 8 (UC Endpoint)

• 1 to 8 (6910 IP Phone)

• 1 to 9 (5304 IP Phone, 5140 IP Phone, and 5240 IP Phone)

• 1 to 16 (5320/5320e IP Phone)

• 1 to 12 (Telematrix 3000IP Phone and 5312 IP)

• 1 to 14 (5005 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5220 IP Phone, 5220 IP Phone)

• 1 to 18 (6920 IP Phone)

• 1 to 24 (5324 IP Phone, 5330/5330e IP Phone, 5224 IP Phone, Navigator).

• 1 to 48 (5340/5340e IP Phone and 5360 IP Phone)

• 1 to 72 (6930 IP Phone)

• 1 to 96 (6940 IP Phone and Hot Desk User DNs)

• 1 to 192 (5560 IPT and Generic SIP)

• 1 to 96 (6970 IP Conference Phone)

NOTE: During a copy operation, you can select buttons to copy.

IP Phone Line Select Keys

The line select keys on the IP Phones are numbered right to left and bottom to top. See 5010 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode) Line Select Key Numbering and 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode) for examples.

CITELlink Phone Line Select Keys

To identify the location of the line select keys on a CITELlink Type1 or CITELlink Type2 phone, click on the model in the following table:

SpectraLink Wireless Telephone Line Select Keys

The SpectraLink Wireless Telephones use shortcut keys to emulate line select keys. To activate the assigned line appearance or feature, the user presses the LINE, FCN or MENU key plus a shortcut key. See SpectraLink Wireless Telephone Line Select Key Mapping.

OpenPhone 27

In Release 2.0 of the OpenPhone 27, line select keys are not supported.

Blank

Enter a button label to display in the LCD beside the programmable key on the IP Phone. The field allows 31 ASCII or 10 Simplified Chinese characters but the phone can only display a maximum of 16 ASCII characters or 10 Chinese characters. In case of 5340/5340e IP Phone, if opposing keys (e.g., keys 3 and 4 or 5 and 6) are labeled, then only a maximum of 10 ASCII characters or five Chinese characters can be displayed.

A Button Label may be defined for a MiXML Application Feature assignment (optional). If you program this field on a 5220 (Dual Mode) phone, however, it will not be displayed.

Blank

Select one of the Line Type values. The line types associated with any given directory number must match in all forms where the numbers appear.

You can program speed call keys on a set by selecting "CDE Speedcall" in the Line Type field, and then entering the Speed Call Number (maximum of seven digits) in the Button Directory Number field. After a key is programmed as a CDE Speedcall, the user cannot reprogram the key from the set.

You can program user speedcalls on a set from this form or users can program them directly from their sets.  These speed call numbers appear on the form as "User Speedcall" in the Line Type field. If the user has designated the number as private, the Line Type field displays "User Speedcall - Private".

A directory number must already exist in the system before a DSS or Secretarial Transfer key and busy lamp are programmed to monitor it. Attempting to commit the form when an unknown directory number or a directory number that translates to an ARS destination has been specified will result in the error message "Directory Number is invalid".

NOTES

• If you have a 5330/5330e, 5340/5340e, or 5360 IP Phone with analog Line Interface Module (LIM), do not program feature key 2. This key is reserved for the LIM. Assigning the key another feature may result in an incorrect LED indication following a set reboot.

• HTML Toolkit Release 2.0 phone applications are only available to DNs licensed to use them. See Multiline IP Sets form for details.

• By default, new DNs (including the Prime line) are created with a Line Type set to 'Single Line'. Once another appearance (Key or Multicall) of the DN is created on the same or another device, the Line Type changes to Keyline or Multicall. However, you must click the Data Refresh button to see the change.

• Mobile Lines are supported on 69xx phones only (excluding the 6905 and 6910 IP Phones).

Not Assigned

Enter the URL of a web page to display on the set. Applies to sets with built-in web browsers. The only supported URL type is http.

Blank

Enter the directory number which is associated with the Line Select Key of the multiline set,  the Trunk Number, in the form "Tnnnn" where "nnnn" is the trunk number which is associated with the line select key of the set.

CDE Speedcalls can be a maximum of seven digits.

User speedcalls can be a maximum of 26 digits. If the user has programmed a user speedcall and designated the number as private, "xxxxxxx" is displayed instead of the number.

A directory number may appear on more than one key on any MiVoice IP Phone or generic SIP device.

NOTES

• Refer to the feature description for the selected Line Type for specific conditions and restrictions regarding the assignment of directory numbers.

• On generic SIP devices, only the DN of the SIP device can be assigned to Button Directory Numbers to support the multicall feature.

If a trunk number is programmed in the Directory Number field, it can be assigned as either a "key system" or "single line". A trunk assigned to a multiline set line cannot be in a trunk group.

NOTE: The Button Directory Number field does not update when a directory number assigned to the Call Park and Call Park - Retrieve key is changed or removed in another form. If such a change or deletion occurs, attempts to use the feature key will result in invalid dialing treatment. Also, any subsequent data restore will not correct or remove the invalid key data.

Blank

Select whether and how to ring the line to signal a call.

See Line Appearance Ring Types for a description of the choices.

Blank

Select a MiXML Application Feature for the button being changed from all the Third Party MiXML Applications that have been added to the system. The data displayed in this field, derived from MiXML Application Feature views, can differ from application to application.

Not Assigned

Select a Phone Application Feature to assign to the key from the list of all the applications built into the sets or added to the system (and subsequently to the sets) using the HtmlAppUpgrade maintenance command.

NOTE: The Phone Application list is not shared among cluster elements by SDS. It is up to the administrator to load the required applications on to each element so that devices can access them.

Blank

The extension number where calls to this mailbox are to be directed. This is normally a 2- to 4-digit extension number but can be up to seven digits long. Do not use the following number: 0 (reserved for the operator).

This parameter can also be changed using the Administrator's Mailbox.

Blank

Indicates the user name associated with the voice mailbox. If the Voice Mail check box is selected, the field displays the name from the telephone Directory Name field above.

Blank

The minimum length for the passcode is specified by Minimum Mailbox Passcode Length and the maximum length is 10. The system requires users to enter their current passcode to retrieve their messages.  The passcode is masked (displayed as asterisks) for privacy reasons and cannot contain the characters * or #.

This parameter can also be changed using the Administrator's Mailbox.

NOTES

• The default passcode is all 1s (ones). Only the mailbox user should change the default passcode. The system automatically prompts users to record their name and permanent greeting the first time they access their mailbox. The system continues to prompt users until they change the default passcode. If a user forgets their passcode, it can be reset by entering the default code (all 1s) or by entering a new code. Entering a new code here saves users from having to record the greeting again. Tell users the new code and remind them to change it to secure their mailbox.

• You can log in to the voice mailbox, but cannot perform actions unless the voice mailbox is initialized by changing the default password.

Blank

Select a mailbox type. The availability of certain mailbox types is dependant on licensing.

The mailbox types are as follows:

Extension - the mailbox type usually associated with an extension; it has the capability to record, send, and playback messages.

Information -  for playing informational greetings only. For example, the message (or greeting) for this mailbox could recite the company's business hours or driving directions to a company's location. This type of mailbox does not take messages.

Message Only - for recording and playing back messages. It may be, but does not have to be, associated with an extension number. Message only mailboxes are for people who do not have telephones or who are frequently away from the office.

Transfer Only - for playing instructions to callers to dial another number or to dial 0 to reach the company operator. This type of mailbox does not take messages.

Menu Node - to set up a hierarchical menu structure for multi-level auto attendant ( MLAA) operation. In an MLAA system, callers reaching the Auto Attendant are routed from the main menu through to one or more additional sub menus until their call is answered. The system plays greetings for this type of mailbox and transfers callers from the mailbox to other mailboxes or extensions.

Administrator - for accessing administrative functions such as recording greetings.

Guest - for guests in hotels/motels with basic voice mail functionality.

Front desk - for front desk staff in hotels/motels to administer guest mailboxes.

This parameter can also be changed using the Administrator's Mailbox.

Park and Page - used by the Auto Attendant to park incoming calls, and then page the requested party to pick up the call. Parking is initiated by the caller responding with a keypress to a prompt in the Auto Attendant greeting. The digit pressed is the number of the Park and Page mailbox as programmed in the VM Multi-Level Auto Attendants form.

NOTE: The Park and Page mailbox type is unavailable for selection unless the Voice Mail Hospitality/PMS is enabled in the License and Options Selection form.

Extension

Select the language of the voice mail prompts that the mailbox owner hears.

This parameter can also be changed using the Administrator's Mailbox.

System Default

Enter a location to which calls are to be directed when a caller presses"0" while listening to a greeting and recording prompt for this mailbox. A location can be any valid destination from 1 to 20 digits including extensions, external telephone numbers, hunt group access codes and system abbreviated speed dialing numbers. The default sends calls to Mailbox 0, the mailbox usually reserved for the company-wide operator.

Specifying a destination other than the company-wide operator is useful in multi-tenant applications where one system services two or more businesses. With flexible Dial "0" destinations, each business can redirect calls to separate locations. This feature also accommodates users who want callers to transfer to a departmental secretary, rather than a company-wide operator.

Blank

Indicates whether the user's voice mailbox is set up or not.

"Enabled" indicates that the user's voice mailbox is already set up.

"Disabled" indicates that the user's voice mailbox is not set up yet. When the user logs into the voice mailbox, the voice mailbox tutorial is run that guides the user with setting up the voice mailbox.

Disabled

Select the device that the system calls to notify the mailbox user of waiting messages or select "Disabled" in the Schedule field if notification is not required. The user can receive notification at any one of five locations; an extension number, an outside number, and to three different types of pagers.

This parameter can also be changed using the Administrator's Mailbox.

NOTE: Notification must be enabled here and in the VM Options form for notification to take place.

Extension

Enter a telephone number (up to 35 digits) for the voice mail system to call for user notification.

Valid digits include 0 to 9, and the [*], [#], and ['] keys.

This parameter can also be changed using the Administrator's Mailbox.

NOTES

• If there is no number in the Notification Number field, notification cannot occur even if you enable it.

• If two mailboxes are associated with an extension and one of those mailboxes is the operator's, when that mailbox receives a new message, it is always the operator's mailbox that is notified first. If call notification is not enabled for the operator's mailbox, no call is made to the notification number.

See also Using Pagers for Message Notification.

Blank

Enable this option to allow the user to change his or her pager number. If disabled, only the system administration can change the number.

This parameter can also be changed using the Administrator's Mailbox.

NOTE: This option does not work for guest mailboxes.

Dsiabled

Around the Clock

A read-only field that displays the number of new messages in the users mailbox.

A read-only field that displays the number of saved messages in the users mailbox.

Enter a number up to 100 to specify the maximum number of messages that can accumulate in the mailbox.

50

NOTE: New messages can remain in the mailbox indefinitely.

15 Days

If you selected Specific Number of Days in the Delete Messages After field, enter a number from 1 to 98 specifying the number of days a saved message can remain in the mailbox before the system automatically deletes it.

NOTE: The system deletes the message the day after it expires, unless the message was left between 0:00 to 2:00 am, in which case it is deleted on the expiration date.

Blank

Specify whether or not the system plays the date and time plus the priority and caller ID information prior to each message. If not played automatically the user can still hear the Date/Time stamp by pressing a key on the phone.

Play

Set to "Enable" to enable the Forward to Email feature.

Disabled

The address to which the user's voice messages will be forwarded.

NOTE: This Email address is not validated. If "Delete After Forwarding" is enabled and this Email address is invalid, the voice message will be lost.

Blank

Set to "Always" to automatically forward all incoming voice mails to the specified Email address. Set to "Manually" to let users manually forward Emails to the specified Email address.

Manually

Set to "Yes" to automatically delete a voice mail after it is forwarded to the specified Email address.

NOTE: Delivery to the Email address cannot be guaranteed. Enabling this option can result in message loss.

No

Specify the hunt group number that the Voice Mailbox belongs to.

Blank

The extension number where calls to this mailbox are to be directed. This is normally a 2- to 4-digit extension number but can be up to seven digits long. Do not use the following number: 0 (reserved for the operator).

This parameter can also be changed using the Administrator's Mailbox.